Help & Support
Registering and managing your account
What is Designers Distribution?
I don't have a VAT number, can I still buy from Designers Distribution?
For customers in Italy, it is mandatory to have a valid VAT number in order to buy on Designers Distribution.
For EU customers (non-Italian) it is not necessary to have a VAT number. In this case, Italian VAT will be charged at the time of purchase. In both cases, to avoid paying Italian VAT, it is necessary that the VAT number is registered at VIES (VAT Information Exchange System).
For customers outside the EU is not necessary to be in possession of VAT. For shipments within Europe will be charged VAT, while shipments outside Europe will not be charged VAT. In the latter case, whether the customer handles the collection of goods with his own courier, or the Designers distribution handles the shipment, it is mandatory that the customer provides us with the customs documents within 90 days of receipt of goods.
How much does it cost to register with Designers Distribution?
Registration is completely costless.
How do I cancel my Designers Distribution account?
To cancel your account you must contact our Customer Service. By sending a request via chat or by email.
Orders and Purchases
How do I use a discount code?
If you have a discount code, enter it in the “Enter discount code” field in the summary of your shopping cart and then click “✓”. All of our coupon codes are only usable once, if you enter it without closing your order the coupon will not be reusable. Designers Distribution guarantees fast and secure deliveries in more than 170 countries worldwide.
Can I get an ad-hoc quotation for my order?
What if my order is missing or shows the "CANCELED" status?
If you can’t find your order on your profile page you may not have completed the order. If your order is in CANCELED status, you may have failed to complete the payment process or we may have canceled your order due to your failure to confirm payment within the required timeframe. Always make sure you complete the checkout process or your order may be cancelled.
Is it possible to schedule a specific delivery day and hour?
Please contact us for custom requests.
Where can I view my orders?
If I decide to pay by bank transfer, who is responsible for the commissions?
What should I do if I make a mistake during the transfer process?
I decided to pay by bank transfer, how should I proceed?
Which payement methods are available on Designers Distribution?
I have a VAT number but it is not counted in my order, why?
I have not yet received the order confirmation e-mail, what should I do?
How do I place an order?
Is there a minimum order limit?
Shipments and Delivery
What couriers do you rely on for international shipments?
What additional documentation do you provide for extra-UE shipments?
Is it possible to schedule a customized day and hour for deliveries
How can I ensure my shipment?
Where are orders placed on Designers Distribution shipped from?
To which countries do you ship and how much are the shipment costs?
What happens if the recipient is absent at the time of delivery?
How can I track the shipment of my orderd?
Can I retrieve the products through my own courier?
What are normally the delivery times for the shipments?
How do I place an order with Designers Distributions?
How long does it take to prepare an order for shipment?
Can I change my shipping address?
Returns, Exchanges and Credits
Is it possible to request a merchandise refund?
Can I exchange the merchandise?