Help & Support
Registering and managing your account
What is Designers Distribution?
Designersdistribution.com is a B2B e-commerce specializing in the wholesale of designer clothing and fashion accessories for physical and online retailers, chain stores, and VAT holders. On the platform, you will find the products of the best Italian and international brands in prompt delivery. Designers Distribution guarantees fast and secure deliveries in more than 170 countries worldwide.
I don't have a VAT number, can I still buy from Designers Distribution?
For customers in Italy, it is mandatory to have a valid VAT number in order to buy on Designers Distribution.
For EU customers (non-Italian) it is not necessary to have a VAT number. In this case, Italian VAT will be charged at the time of purchase. In both cases, to avoid paying Italian VAT, it is necessary that the VAT number is registered at VIES (VAT Information Exchange System).
For customers outside the EU is not necessary to be in possession of VAT. For shipments within Europe will be charged VAT, while shipments outside Europe will not be charged VAT. In the latter case, whether the customer handles the collection of goods with his own courier, or the Designers distribution handles the shipment, it is mandatory that the customer provides us with the customs documents within 90 days of receipt of goods.
How much does it cost to register with Designers Distribution?
Registration is completely costless.
How do I cancel my Designers Distribution account?
To cancel your account you must contact our Customer Service. By sending a request via chat or by email.
Orders and Purchases
How do I use a discount code?
If you have a discount code, enter it in the “Enter discount code” field in the summary of your shopping cart and then click “✓”. All of our coupon codes are only usable once, if you enter it without closing your order the coupon will not be reusable. Designers Distribution guarantees fast and secure deliveries in more than 170 countries worldwide.
Can I get an ad-hoc quotation for my order?
If you are interested in purchases for a minimum value of 10.000€ please fill out our contact form. One of our key client managers will contact you to provide you with customized quotations based on the needs of your business.
What if my order is missing or shows the "CANCELED" status?
If you can’t find your order on your profile page you may not have completed the order. If your order is in CANCELED status, you may have failed to complete the payment process or we may have canceled your order due to your failure to confirm payment within the required timeframe. Always make sure you complete the checkout process or your order may be cancelled.
Is it possible to schedule a specific delivery day and hour?
Please contact us for custom requests.
Where can I view my orders?
You can view the history of orders placed with their status of processing on your “Profile” under “My Orders”. Clicking on each order you can view the details.
If I decide to pay by bank transfer, who is responsible for the commissions?
The commissions on transfers are charged to you, please specify this during the payment process.
What should I do if I make a mistake during the transfer process?
If you pay a lower amount or enter the bank fees charged by Designers Distribution, we will contact you to ask you to pay the difference in amount.
If you pay more than the amount due, we will add a credit to your profile that you can use for further purchases on Designers Distribution.
If you make a mistake in the reason for your payment, the confirmation of your order may be delayed.
I decided to pay by bank transfer, how should I proceed?
If you have chosen to pay by bank transfer, you will receive in the confirmation of receipt of the order our bank details. When you process the payment, be sure to include the order number of the order made on Designers Distribution in the reason for the bank transfer and make sure to select the commissions at your charge. The receipt of payment, and therefore the confirmation of the order, takes about 3 working days.
Which payement methods are available on Designers Distribution?
Payment can be made through Nexi XPay credit/debit card payment gateway or by bank transfer.
I have a VAT number but it is not counted in my order, why?
VAT numbers are validated by our staff when the first order is placed. Before you place your first order with Designers Distribution please submit your request “HERE” with your VAT number and our staff will verify the information you have sent us. This procedure is only necessary for your first purchase, once validated you will not be charged VAT on your purchases.
In case you were wrongly charged the VAT, we ask you to check that you are regularly enrolled in the VIES. If your VAT number has already been registered at VIES, please contact us to validate your VAT number on our system.
I have not yet received the order confirmation e-mail, what should I do?
If you have not received your order confirmation email, make sure you have completed your payment or check your Spam and promotions folders. Alternatively submit your request “HERE” or via chat.
How do I place an order?
To place an order on Designers Distribution you have to select the product you want to buy, choose the quantity you want per size with the + and – symbols (or by writing in the box the quantity you want) and then click on “Add to cart”.
To finalize the order and proceed with payment click on “Go to Cart” or the cart icon in the menu at the top right. Here you will see the summary of your order where you can still make changes, delete or add products, choose the country and the type of shipping you prefer.
By clicking on “Confirm order”, you will be asked to fill in the shipping and billing information and choose the payment method.
Once you have made the payment, you will receive an email confirmation of the order status that you can also view in the “My Orders” section of your profile.
Is there a minimum order limit?
Minimum order 250€.
Shipments and Delivery
What couriers do you rely on for international shipments?
International shipments are made by DHL couriers.
Designers Distribution guarantees fast and secure deliveries in more than 170 countries worldwide.
What additional documentation do you provide for extra-UE shipments?
For extra EU shipments we provide Invoice with Intra, Composition, MadeIn and Free Export Document codes.
Is it possible to schedule a customized day and hour for deliveries
For custom requests please contact us via e-mail.
How can I ensure my shipment?
Shipments are always ensured.
Where are orders placed on Designers Distribution shipped from?
All products purchased on www.designersdistribution.com are shipped from our warehouses' stock in Italy.
To which countries do you ship and how much are the shipment costs?
We ship worldwide. The cost of shipping depends on the weight and volume of the package and the country of destination.
What happens if the recipient is absent at the time of delivery?
You will have to contact the local office of the courier in charge of your shipment.
How can I track the shipment of my orderd?
For shipments made with DHL courier it is possible to obtain the tracking code by accessing the “My Orders” section. Under Tracking you will find the link on which to click to follow the shipment of your order.
Can I retrieve the products through my own courier?
The shipment will only be handled by us with DHL courier.
What are normally the delivery times for the shipments?
Order delivery times depend on the shipping country. With express couriers, we deliver within 48 hours from the shipment, for couriers other than express couriers deliveries can take from 2 to 7 working days.
How do I place an order with Designers Distributions?
To place an order on Designers Distribution you have to select the product you want to buy, choose the quantity you want per size with the + and – symbols (or by writing in the box the quantity you want), and then click on “Add to cart”.
To finalize the order and proceed with payment click on “Go to Cart” or the cart icon in the menu at the top right. Here you will see the summary of your order where you can still make changes, delete or add products, and choose the country and the type of shipping you prefer.
By clicking on “Confirm Order”, you will be asked to fill in the shipping and billing information and choose the payment method.
Once you have made the payment, you will receive an email confirmation of the order status that you can also view in the “My Orders” section of your profile.
How long does it take to prepare an order for shipment?
The order is prepared for shipment within 2 working days after confirmation of receipt of payment.
Can I change my shipping address?
You can change the shipping address by accessing your Profile from the menu at the top right or during the payment process of an order you can specify the desired shipping address.
Returns, Exchanges and Credits
Is it possible to request a merchandise refund?
Unfortunately due to our internal policies it is not possible to request a refund.
Can I exchange the merchandise?
Designers Distribution does not exchange merchandise.
What should I do if I receive a wrong or faulty item?
If you receive a faulty or wrong product, you have to report it to our Customer Service within 48 hours from the receipt of the order. Reporting after 48 hours will not be considered. To make a report you have to send the same day photos and details by email or by Whatsapp and wait reply from our Customer Service.