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Terms and Conditions

Returns, Exchanges and Credits

Can I request a merchandise refund?

No. We carry out a thorough quality control before shipping, and if the products arrive correctly, it is not possible to request a refund. Please check the products in your cart carefully before ordering.

Can I exchange merchandise?

Designers Distribution does not exchange merchandise.

What should I do if I receive a faulty or wrong product? 

If you receive a faulty or wrong product, you have to report it to our Customer Service within 48 hours from the receipt of the order. Reporting after 48 hours will not be considered. To make a report you have to send the same day photos and details by email or by Whatsapp and wait reply from our Customer Service.

What should I do if my shipping needs to pass custom clearance?

Customs clearance is a necessary procedure before goods can be imported to Extra EU countries. The forwarder will contact you at the same email you provided for the invoice in order to pay taxes and duties, or to take any other action necessary to complete the delivery. Only after the completion of any required payment or action, the goods will be sent to the client's final destination. Custom clearance costs are fully on the recipient. These costs may vary depending on the destination country. You must get information about this process and its costs according to the regulations of the destination country. 

IMPORTANT: If you fail to respond to customs inquiries to complete the customs payment or to take any other action necessary to complete the delivery, and the package will be shipped back to us, we will not guarantee any refund of your order. We will also promptly contact you to handle any required action, so you will be fully responsible for the consequences of non-delivery in case the mandatory customs clearance procedures are not met.

Delivery Instructions

When your order arrives, it’s a very delicate moment. If you take the proper precautions, you’ll help us resolve any issues, making your purchase more than satisfactory.


PARCEL BOX: WHAT TO DO WHEN YOU RECEIVE IT


Before accepting any box or parcel, please carefully read the following guide.

  • CASE 1: sign WITH reserve 
  • Make sure the box is unopened, in good condition, and not damaged. If you notice any sign of damage, even a slight one like a hole in the box, then ask the courier to SIGN WITH RESERVE before accepting any package.

Signing the transport document is required upon delivery. Check the following before proceeding:

  • On the package, you will find the name you used when ordering; 
  • Based on the courier’s transport document, the number of packages delivered should correspond to the number of packages delivered; 
  • The packing is undamaged and whole; 
  • Scotch tape on the boxes,
We would like to remind you TO SIGN SUBJECT TO INSPECTION UPON RECEIPT OF THE GOODS if the box looks damaged, as the law specifies that you have the right and obligation to do so. IT IS IMPORTANT you do so if you notice that the boxes look like they have been compromised or if you notice something strange about the packaging.
Once you have signed with reserve, YOU SHOULD NOT OPEN THE PACKAGE but contact us and the courier right away so that the initial shipping investigation can begin. Then you should not open nor modify the package unless it is necessary for investigative purposes or it’s an official request to do so. Doing so will enable us to address any issues that may have occurred during transport in a timely manner.
We encourage you TO REFUSE the box and report it to the courier and to us right away if it is broken, opened, cut, or sealed with non-identifying tape.

  • CASE 2: sign WITHOUT reserves
The first step is to weigh the boxes, and check if the weight of the boxes corresponds with one of the documents of transportation provided by us. If the weight DOESN’T MATCH with what is written on the document of transportation then do not open the boxes and tell us right away so that we will readily report it to the courier. You should not open or modify the package unless it is necessary for investigative purposes or it’s an official request to do so. 

Note: If the courier’s transport document is signed without your knowledge, we will not accept any subsequent claim for exterior damage or an incorrect number of goods.

  • WHAT TO DO NEXT
Once the procedure has been completed, or your package hp6as arrived untouched and correctly weighed, you can open and carefully check the boxes no later than 48 hours later after receiving it.
During this step, we ask you to take A CLEAR AND CONTINUOUS VIDEO showing ALL THE ITEMS while opening each box, counting piece by piece, and send it to us.This is fundamental to make sure that the items are in good condition and that the packing list and invoice match the contents. Please note this is also necessary proof to claim any missing or wrong item.


WHAT SHOULD I DO IF I HAVEN’T RECEIVED EVERYTHING I ORDERED YET?


It is crucial that you let us know, within 48 hours of receiving your order for solving any eventual controversy, if you only received ONLY a portion of them. The faster you’ll report it to us, the faster we can resolve any problem. 
If you are certain that you have performed all the tests we have recommended above in this document and that you have verified that the number of parcels in the shipment matches the one you actually received, it is still conceivable that your order has only been partially processed. 
In this case, when you placed your order, you should have gotten a message informing you of the partial shipment. Contact us to find out more about the order’s status if you have not yet received it.


WHAT SHOULD I DO IF I USE A DIFFERENT COURIER TO SHIP MY ORDER?


In the case you will use a different courier to ship the order, the steps to follow will be the same as those mentioned above. 

  1. Check the boxes and make sure there is not even slight damage in them. If you notice something is not right, then ALWAYS SIGN WITH RESERVES the items and contact the courier right away to report it. 
  2. Check the weight of the packages and make sure that it corresponds to the one written in the document of transportation sent to you on the day of shipping. If the weight does not match, leave the packages untouched and report it to the courier right away. 
  3. After carefully making sure that the packages are not damaged and the weight corresponds, you can proceed to open the boxes and check that the items correspond to those in the invoice. This should be done no later than 48 hours since your order has been delivered. 
  4. We ask you to take A CLEAR AND CONTINUOUS VIDEO of ALL THE ITEMS while opening each box, counting each piece, and send it to us. This is fundamental to make sure that the items are in good condition and that the packing list and invoice match the contents. Please note this is also necessary proof to claim any missing or wrong item. 
  5. Send us the customs bill within 3 MONTHS of the shipping.


WHAT SHOULD I DO IF MY SHIPPING NEEDS TO PASS CUSTOM CLEARANCE?


Customs clearance is a necessary procedure before goods can be imported to Extra EU countries. The forwarder will contact you at the same email you provided for the invoice in order to pay taxes and duties, or to take any other action necessary to complete the delivery. Only after the completion of any required payment or action, the goods will be sent to the client’s final destination. 

Custom clearance costs are fully on the recipient. These costs may vary depending on the destination country. You must get information about this process and its costs according to the regulations of the destination country.  

IMPORTANT: If you fail to respond to customs inquiries to complete the customs payment or to take any other action necessary to complete the delivery, and the package will be shipped back to us, we will not guarantee any refund of your order. We will also promptly contact you to handle any required action, so you will be fully responsible for the consequences of non-delivery in case the mandatory customs clearance procedures are not met. 

Please note that if any of the above recommendations are not followed properly and diligently, we will not accept any claims or be liable for any damages.

Terms and conditions of use of the Website

Buono Immobilstock S.r.l. (“Designers Distribution”) the main business, is the articles’ wholesale clothing for men, women and children. Regarding this business we manage this Website “www.designersdistribution.com” (the “Website”).

Consult and access at the Website is object of rules applicable and entail unconditionally agreement of Terms and Conditions here followed and the inefficacy and the invalidation of all other different deals between visitor’s Website and Designers Distribution. 

The website is Buono Immobilstock’s S.r.l. property (“Designers Distribution”), is the owner of all intellectual property rights related to this Website, that are uphold by laws and treaties that have for subject copyright at global level. This rights are completely reserved. All contains of Website, except where is expressly motioned, are of property of Designers Distribution and are protected by nationals and internationals laws on copyright and they can not be used, if not asforeseen on this Terms and Conditions or in terms and following procedure contents in others parts of Websites, without write authorization by Designers Distribution. 

Is forbidden distribute, modify, broadcast, recycle, resend, totally or a part, of any contents of the present website without write authorization of Designers Distribution. The visitor can not download texts, pictures, audio and videos And/or others contents of website. The website is addressed only to legal entities, that have VAT for intracommunitary companies, that to access they have te signed up. 

DD is not responsible for eventual violation of rights of third by visitors that are a consequence of improper use of materials inside Website. At the visitor is recognized no rights of economics exploitation of licenses, technologies, products, processes, or any other property right of DD’s materials or of thirds parts contents on the Website. At the visitor is not allowed or conferred licenses or tights on informations or authors’s rights of DD or others parts. 

DD is not responsible of eventually violations of rights of thirds parts of visitors that are a consequence of improper use of materials on the Website. At the visitor is not recognized any right of economics exploitation of licenses, technologies, products, processes, or any other property right DD’s or thirds that are mentioned on the Website. At the visitor is not allowed or conferred licenses or rights about information or not author rights of DD or other parts. 

DD can change, correct, enhance texts and others contents of the Website in any moments without notification. DD have no responsibility related to mistakes or omissions contents on the Website and don’t give guarantee or declarations concerned the precision of informations mentioned.DD is not responsible about flaw accuracy, completeness, adequacy, promptness of informations on the Website, neither for eventual damages or virus that can affect the informatics equipment or other property of visitor in consequence at the access, utilization or web surfing or consultation of material, dates, texts, pictures, videos or audio on the Website. DD have the right to interrupt or suspend in any moment the function of the Website with no responsibility on charge, fon any possible consequence of actions or omissions of DD or of thirds parts. 

Any questions, comment, suggestion or data transmitted to the Website by e-mails or by any other method will be treated by DD by his customer services for management of Website, as no confidential and no protected, safe other indication. Any document that will be transmitted to DD will become to property of DD and will can be use for any use included and no limited to copy, divulgation, transmission, publication or sending. DD is free to use any idea, concept, know-how contents in any communication that will be send to the Website for any objective included the development or production and offer of product on the marketplace using those informations. 

Connections at this Website are allowed only at the home page and don’t imply, by DD, any con division of contents of Website that could activate a connection. The connection at intern pages of Website can be allows only previous signing up at this Website. DD is not responsible for further connections to others websites and, particularly, for the accuracy and correspondence to the applicable rule and of the contents. 

The visitor will have to preserve unharmed DD by any complaint, damages, responsibility, trials, and by any damaging consequence that can be related to the use of services on Website by the visitor. What is up mentioned is related also at any action in contrast with the author rights, brand, licenses, intellectual and industrial protection and unfair competition or defamation. 

DD can in any moment review this Terms and Conditions updating this page. The visitor have to consult periodically consult this Terms and Conditions to find out about updating. Buono Immobilstock S.r.l. Copyright© 2023 DD